Frequently Asked Questions

Our MOQ varies by product category:

• Hang Tags & Labels: 100 pieces per design
• Stickers & Decals: 100 pieces per design
• Boxes & Packaging: 200 pieces per design
• Bags (Poly/Paper): 500 pieces per design

We understand first orders may be smaller while you test our quality. Contact us for special arrangements on your initial order.

The ordering process is simple:

1. Submit Inquiry: Contact us with your product needs, quantities, and any artwork files.
2. Receive Quote: We'll provide detailed pricing within 24 hours.
3. Approve Sample: Order a sample to verify quality and specifications.
4. Place Order: Once approved, submit payment to begin production.
5. Delivery: Receive tracking and delivery updates throughout.

Production time varies by product and complexity:

• Stickers & Labels: 3-5 days
• Hang Tags: 5-7 days
• Paper Bags: 10-15 days
• Custom Boxes: 12-18 days

Production begins after sample approval and deposit payment. Rush orders are available for an additional fee.

A case pack is the standard quantity of products packed in a single shipping carton. Case packs help with:

• Efficient shipping and reduced handling costs
• Easy inventory management and counting
• Protection during transit

Standard case packs vary by product (e.g., 1000 hang tags per case, 50 boxes per case). We can accommodate custom inner packs for easier distribution.

We offer extensive customization:

• Printing: Full-color CMYK, Pantone spot colors, digital, screen printing
• Finishes: Hot foil stamping, embossing/debossing, spot UV, lamination
• Materials: Coated/uncoated paper, kraft, recycled, specialty stocks
• Sizing: Custom dimensions with die-cut options

Our design team can help you select the best options for your brand and budget.

Yes! We encourage samples to ensure products meet your expectations:

• Stock Samples: Free for qualified wholesale accounts (shipping charges apply)
• Custom Samples: $50-150 fee depending on product complexity

Sample Credit Program: Custom sample fees are fully credited when you place an order of 500+ pieces within 60 days.

We accept the following formats:

• Preferred: Adobe Illustrator (.ai), PDF (vector)
• Accepted: EPS, PSD (300 DPI minimum), PNG/JPEG (high resolution)

For best results, provide vector files with fonts outlined. If you only have low-resolution files, our design team can help recreate your artwork.

Yes, we offer Pantone color matching for spot colors. Please provide:

• Pantone reference codes (e.g., PMS 186 C)
• Coated (C) or Uncoated (U) designation
• Physical color swatch if possible

Note that exact color reproduction may vary slightly between materials (coated vs. kraft paper, for example).

Yes, we ship to 20+ countries worldwide including:

• North America: USA, Canada, Mexico
• Europe: UK, Germany, France, Netherlands, Spain, Italy
• Asia-Pacific: Australia, Japan, Singapore, Hong Kong

We offer DHL/FedEx express, air freight, and sea freight options with full tracking and customs documentation support.

This depends on the shipping terms (Incoterms):

• EXW/FOB: Buyer is responsible for customs and duties
• CIF: We handle shipping to port; buyer handles customs
• DDP: We handle everything including customs and duties

For first-time importers, we recommend DDP for a worry-free experience. We provide all required documentation including commercial invoice, packing list, and certificate of origin.

Yes, we offer flexible delivery options:

• Direct to Warehouse: Ship bulk orders to your distribution center
• Amazon FBA: We can prepare shipments to meet Amazon's labeling requirements
• Drop Shipping: Available for ongoing programs with regular orders

Contact us to discuss your specific fulfillment needs.

We accept multiple payment methods:

• Wire Transfer (T/T): Direct bank transfer to our business account
• Credit Card: Visa, Mastercard, American Express via Stripe
• PayPal: For transactions up to $10,000
• Letter of Credit: For orders over $50,000

Standard terms for new customers:

• 50% deposit to start production
• 50% balance before shipment

Net 30 terms available for:

• Established accounts with credit application
• Minimum 3 successful orders completed
• References from previous suppliers

Yes, our pricing is tiered based on quantity:

• 100-499 pcs: Base wholesale price
• 500-2,499 pcs: 5-10% discount
• 2,500-9,999 pcs: 10-15% discount
• 10,000+ pcs: 15-25% discount (custom pricing)

Contact us for a custom quote on large volume orders.

We maintain the following certifications:

• ISO 9001:2015: Quality Management System certification
• FSC Certified: Forest Stewardship Council for sustainable paper sourcing
• SGS Tested: Third-party material testing available upon request

We can provide copies of certificates and compliance documentation for your records.

We offer a 30-day return window for standard products. Key points:

• Items must be in original packaging, unused condition
• Custom products cannot be returned unless there's a manufacturing defect
• Quality issues must be reported within 7 days with photos/videos

View our complete Return Policy →

We stand behind our products. If you receive items with quality issues:

1. Contact us within 7 days of delivery
2. Provide photos or videos showing the issue
3. Our team will review and respond within 24 hours

Resolution options:

• Replacement at no additional cost
• Partial credit proportional to affected items
• Full refund for significant quality failures